I know very little about Yelp. I see it when I am searching for restaurants but I have never stop to read the reviews. Anywhoo, several people emailed me this week with complaints and concerns about Yelp. One loyal Disher sends this post found on Cavilli Pizza’s Facebook page. (Cavilli, that will be $15 for the link.)
Fans, just wanted to let you know that YELP has been removing our 5 star reviews for our McKinney location, we have talked to them and they have told us we can’t do anything about it. YELP has been unfair and removed 24 reviews all of which were 4 and 5 stars. But they keep calling us to advertise, and told us it would get better if we advertised. It’s all about making money, what a shame they used to be a great site.
Ouch! Maybe their cyber technicians can detect comments left by the same person. I don’t know. However, this morning comes a note from another just-as-loyal Disher.
I think you’d better take a seat and get ready for this rumble. Oh, and if you know Jack Perkins of Maple & Motor, you might want to text him a link. Okay? Let’s go.
Loyal Disher writes:
I’m sure you have seen this article about Yelp’s impact on restaurants [Ed. Note: I have now!] I use Yelp mainly when I’m going out of town but I use similar sites – Urbanspoon and Trip Advisor more often. I think the sites are relevant and have credibility. It’s interesting that so many restaurant owners seem to despise Yelp and think the reviewers who give them negative feedback are unknowledgeable. One doesn’t have to look any further than Jack Perkins (M&M). He seems to be on a personal crusade to dispute anything negative said about him or his restaurant. Anywhere he can, he posts brash, bombastic rebuttals to reviewers (except for Yelp — I heard he got booted off Yelp for his harassment of reviewers.) I’ve seen other snide comments about Yelp and its users from other restaurant owners on their Facebook page.
I wondered what you, and more importantly, your readers think of Yelp and a restaurant owner who argues incessantly with reviewers that he doesn’t like. I like Maple and Motor just fine and have no problem with the restaurant’s policies (I actually like them) but I can’t get past the blatant “you can go to hell if you have a complaint or issue with my restaurant” attitude. I’m sure many restaurant owners have wanted to tell a paying customer where to go — but have thought twice. Where is the respect for the customer? Has Yelp and similar sites caused this animosity towards customers?
Yow. Zah. What a crazy world we live in. I don’t think of Yelp, so I’m no help. So, here’s the deal. Do you use Yelp, Urbanspoon, or Trip Advisor? If so, which one do you find the most useful? Have you had comments deleted?
Restaurant owners: I think I could get pissed by anonymous people leaving remarks about experiences in my restaurant. I remember Hector Garcia telling us about the four-top who that walked in and announced “Table for four. We are Yelpers.” Everybody is a food critic without standards. Speak up Dishers, Yelpers, Spooners, and Advisors.